Trains personnel in the requirements of ISO and customer quality systems
Schedules and manages internal audit process
Works with internal auditors to ensure productive internal quality audits
Responsible for the supervision of Quality Technicians in the area of receiving inspection
Monitoring the (NGenera) internal mailbox to respond and answer requests from our ISO technicians to close out submitted Field Service Reports daily
Assist in updating the payment process of the ISO incentive program for all ISOs on a monthly basis
Updating and maintaining the database for accurate and current service agreements and insurance
Working with the ISOs and Life Fitness Technicians to make sure they have the tools and information necessary to complete their orders
Backing up team members and dispatchers as needed to ensure the ISO and Life Fitness technicians have the work orders for their respective regions
Maintaining and updating Company Quality Management System
Qualifications
Previous experience in ISO Lead auditing and demonstrated experience interfacing with quality system registrars is preferred
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, welding codes or governmental regulations
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, volume and knowledge of statistical techniques
Recognizes and solves typical problems that can occur in own work area without supervisory approval
Impacts own team through the quality of the services or information provided
Advise on legal compliance and quality system requirements for Automotive Tier 1 Supplier