• Application Deadline: Thu, 22 Feb 2024 00:00:00 GMT
• Position: Customer Service Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• City Lekki


• Job Field Customer Care 
  

Main Duties & Responsibilities

• Maintaining a positive, empathetic and professional attitude toward customers at all times.


• Responding promptly to customer inquiries.


• Communicating with customers through various channels.


• Acknowledging and resolving customer complaints.


• Knowing our products inside and out so that you can answer questions.


• Processing forms, applications and requests.


• Cross-selling the company-related projects and services


• Keeping updated records of customer information, interactions, transactions, comments and complaints.


• Ensuring referrals and repeat sales are made by clients.


• Communicating and coordinating with colleagues as necessary.


• Providing feedback on the efficiency of the customer service process.


• Ensure customer satisfaction and provide professional customer support.

Qualifications & Skills

• BSc. / HND Qualification


• Professional qualification


• Technical knowledge


• Teamwork and collaboration


• Proper etiquette


• Problem-solving


• Communication


• Empathy


• Use of MS Office Suite


• Compliance


• Proactivity


• Professionalism