• Application Deadline:
• Position: Telephone Operator


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Not specified


• Job Field Customer Care 
  

Job Description:

• Operates switchboard equipment in order to answer incoming calls; determines intent of caller and makes appropriate connection.


• Receives and routes a variety of calls for general information including complaints, emergencies, and security calls.


• Assists in maintaining and updating telephone directories and event schedules via computerized data base when notified of changes in order to access correct information.


• Places long distance and conference calls for authorized parties.


• Assists in reporting telephone equipment or service complaints and problems.


• Maintains logs of calls placed and any additional information required for various reports or special projects.


• Operates and maintains telephone system which disseminates informational messages to callers regarding specific topics; determines what information caller requires and plays appropriate tape; maintains tape inventory.

Requirements:

• Ordinary National Diploma (OND) or equivalent with minimum 5 years relevant work experience in the craft.


• Knowledge of centralized telephone systems.


• Skill in the operation of telephone equipment.


• Ability to effectively communicate.


• Basic computer skills.