• Application Deadline: Fri, 16 Feb 2024 00:00:00 GMT
• Position: Operations Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Administration / Secretarial 
  

Responsibilities

• Supervise daily operations of the facility management company and gym, including staff management, facility maintenance, and customer service.


• Lead and motivate a team of facility staff, trainers, and front-line employees to achieve performance targets and deliver exceptional service to clients.


• Develop and implement operational policies, procedures, and protocols to ensure compliance with industry standards and regulations.


• Conduct regular inspections of the facility to identify maintenance needs, cleanliness standards, and safety hazards, taking prompt action to address any issues.


• Coordinate with maintenance staff, vendors, and contractors to schedule repairs, upgrades, and preventive maintenance activities.


• Monitor inventory levels of gym equipment, supplies, and amenities, and liaise with suppliers to ensure timely replenishment.


• Oversee membership management processes, including enrollment, renewal, and billing, ensuring accuracy and efficiency.


• Handle customer inquiries, feedback, and complaints in a professional and timely manner, striving to resolve issues to the satisfaction of all parties involved.


• Collaborate with the marketing team to promote facility services, programs, and events, and implement strategies to attract and retain clients.


• Ensure compliance with health and safety regulations, including sanitation protocols, equipment maintenance, and emergency preparedness procedures.


• Prepare and analyze operational reports, performance metrics, and financial data to identify areas for improvement and drive operational excellence.


• Provide training and development opportunities for staff to enhance their skills, knowledge, and performance.


• Assist in the development and implementation of strategic plans and initiatives to achieve business objectives and foster growth.

Requirements

• Proven experience in a supervisory role within the facility management ,real estate, entertainment or fitness industry.


• Excellent leadership and team management skills, with the ability to inspire and motivate staff to achieve goals.


• Strong organizational and multitasking abilities, with a keen attention to detail.


• Excellent communication and interpersonal skills, with the ability to interact effectively with staff, clients, and stakeholders at all levels.


• Knowledge of facility management principles, health and safety regulations, and gym operations.


• Proficiency in computer applications, including MS Office Suite and facility management software.


• Certification in facility management, fitness training, or related field is preferred.


• Ability to work flexible hours, including evenings, weekends, and holidays, as required.


• Commitment to maintaining a high standard of professionalism, integrity, and customer service excellence.