• Application Deadline:
• Position: Guest Relations Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Hospitality / Hotel / Restaurant 
  

Job Description

• Greet and welcome guests upon arrival with a friendly and professional demeanor.


• Assist the front desk operate smoothly to ensure timely check-ins and check-outs.


• Ensure rooms are ready for guests before their arrival and check-in.


• Liaise with various departments to address guest needs and requests.


• Provide clear and concise information about hotel policies, services, and amenities to guests.


• Recommend off-site amenities which may include tourist areas to guests.


• Handle guest complaints and concerns in a timely and efficient manner.


• Maintain detailed records of guest interactions, complaints, and resolutions for reference and reporting purposes.


• Anticipate potential challenges and implement proactive measures to prevent guest dissatisfaction.


• Implement and uphold high standards of service to exceed guest expectations.

Job Requirements

• A Bachelor's Degree in Hospitality Management or another related discipline is required.


• Proven 2+ years experience in a customer service or guest relations role.


• A customer-focused person with a thorough understanding of the hospitality industry's standards.


• Excellent interpersonal and communication skills.


• Ability to remain calm and composed in high-pressure situations.


• Strong problem-solving and decision-making abilities.


• Must be computer literate.


• Familiarity with hospitality software and reservation systems may be preferred.


• Additional hospitality-related certifications or courses are a plus.