• Application Deadline: Tue, 20 Feb 2024 00:00:00 GMT
• Position: Customer Care and Sales Representative


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience


• Location Abuja


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Description

• We are seeking a motivated and customer-focused individual to join our team as a Customer Care and Sales Representative.


• In this role, you will be responsible for providing exceptional customer service and driving sales growth through effective communication and relationship-building with our clients.

Responsibilities

• Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner.


• Provide product information, pricing, and availability to customers


• Assist customers in placing orders and processing payments


• Resolve customer complaints and issues to ensure customer satisfaction.


• Build and maintain strong relationships with existing and potential customers.


• Proactively identify sales opportunities and upsell additional products or services to customers.


• Meet and exceed sales targets and goals on a regular basis.


• Collaborate with the sales team to develop strategies for driving customer acquisition and retention.


• Stay up-to-date with product knowledge, industry trends, and competitor offerings.


• Maintain accurate customer records and update the CRM system with relevant information.


• Maintain accurate customer records and update the CRM system with relevant information.

Requirements

• Diploma or equivalent; University degree preferred


• Proven customer service experience, preferably in a sales-driven role


• Excellent communication and interpersonal skills


• Strong problem-solving abilities and ability to handle difficult customer situations


• Ability to work in a fast-paced and dynamic environment


• Proficient in using CRM software and Microsoft Office Suite will be an added advantage


• Ability to multitask and prioritize tasks effectively


• Strong attention to detail and organizational skills


• Ability to work independently and as part of a team

Preferred Qualifications:

• Previous experience in a customer care or sales role


• Knowledge of Microsoft office Suite


• Fare usage of computer and other softwares.

Benefits

• Competitive salary


• Performance-based incentives and bonuses


• Comprehensive health benefits


• A supportive and collaborative work environment, with opportunities for training and career development.