• Application Deadline:
• Position: Project Manager-Client Operations


• Job Type Full Time , Hybrid


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Project Management 
  

What you'll be doing

• We're seeking a highly analytical Project Manager to co-lead a 500+ person data annotation team for a Fortune 100 client. You'll play a pivotal role in ensuring optimal client results.


• As a Project Manager at Hugo, your main responsibility is to align our team with clients' evolving needs and serve as the primary point of contact for feedback.


• You'll collaboratively identify and resolve issues impacting user experiences, maintaining positive client relationships.


• Your dynamic role includes overseeing critical operational aspects like Project Delivery, Workforce Management, Quality Control, and Stakeholder Management. This involves:

Project Delivery

• Design and structure team operations for complex projects and SLA adherence.Identify opportunities to improve operational efficiencies and implement scalable solutions.


• Manage project workflows and performance metrics.


• Provide insights and actionable strategies to achieve the best possible outcomes on projects.

Workforce Management

• Ensure proper staffing and schedule adherence, with contingency plans when needed.

Quality Control

• Analyze error trends and guide quality control efforts.


• Develop process documentation for consistency across projects.

Stakeholder Management

• Oversee day to day client communications


• Foster team collaboration, motivation, and skill development.


• Establish and communicate team goals, strategies, and behaviours.


• Coordinate with stakeholders for resource allocation

What you'll need to apply

• Demonstrated success in project management within startup/scaleup environments, coupled with a keen understanding of operational excellence in mature, high-caliber organizations.


• Proven track record as a Client Service Manager, consistently aligning teams with client needs.


• Exceptional analytical and communication skills, with meticulous attention to detail.


• Strong leadership abilities in optimizing team efficiency and ensuring schedule adherence.


• Experience in workforce management, surpassing client expectations, and driving performance improvement.


• Collaborative mindset for implementing performance enhancement programs and overseeing client reporting.