• Application Deadline: Wed, 28 Feb 2024 00:00:00 GMT
• Position: Sales Support Intern


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 0 - 1 years


• Location Lagos


• Job Field Internships / Volunteering  , Sales / Marketing / Retail / Business Development 
  

OUTLINE OF JOB:

Provides support to Sales representatives and responds to customer and prospect queries. Also, undertake administrative job duties as they pertain to the business development department. 

RESPONSIBILITIES

• Generates and processes new sales leads as necessary


• Answers phone calls from customers and deals with problems as they arise


• Attend to walk-in customers providing necessary sales information


• Takes sales information and puts it into an easily readable format (Excel spreadsheet/CRM)


• Follow up with customers to make sure that they are satisfied with the Sygnite products purchased.


• Provides any necessary data or reports to the sales team


• Exerts attention to detail, as customers may have the same problems; reports the problems as necessary


• Arranges appointments with clients and the sales team


• Acknowledges customers by responding to emails, texts, and phone calls


• Updates all contact information for clients


• Deals with any customer complaints and resolves the issue as necessary 


• Communicate frequently with the sales team to develop and implement new methods/procedures for increasing sales, promoting brand awareness, encouraging customer loyalty, and expanding market territory’’ 


• Attend meetings as required with the BD Manager, Technical personnel, and others to discuss product information, sales goals, and inter-departmental coordination efforts


• Processing of orders & warranty inquiries promptly.


• Does any necessary administrative work including filing reports or presenting the sales team with necessary documents


• Closely following up on all business leads within a 24-hour response timeline to clients.


• Submitting daily, weekly, and monthly sales reports to Line Manager.


• All other tasks as assigned by the Line Manager

REQUIRED QUALIFICATIONS

• Minimum of Bachelor’s Degree.


• Fresh Graduates are encouraged to apply


• Candidates with less than 1 year of customer service experience can apply too

SKILLS AND EXPERIENCE REQUIRED

• Basic understanding of sales principles and customer service practices.


• Computer literate with good knowledge of MS Outlook, Word & Excel


• Good customer care skills


• Good written and verbal English


• Accuracy and attention to detail


• Good organizational & administrative skills