• Application Deadline: Thu, 29 Feb 2024 00:00:00 GMT
• Position: IT Technical Support Officer (Junior Role)


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience 1 year


• Location Lagos


• City Surulere


• Job Field ICT / Computer 
  

Core Responsibilities

• Provide technical assistance with computer hardware and software


• Resolve issues for staff via phone, in person, or electronically


• Log bugs and enhancement requests


• Resolve technical issues in a timely manner using available resources within the company


• Perform hardware and software installations, configurations and updates as needed


• Monitor various running applications both onsite and remote


• Work in shift (day / night) with other team members including weekends


• Monitor and report appropriately all runin applications


• Provide second-level support to clients


• Monitor, log and manage power sources

Qualifications

• Candidates should possess an OND / HND / BSc in any relevant field


• Previous work experience in IT support for minimum of 1 year


• Excellent customer service skills


• Strong troubleshooting and critical thinking skills


• In depth knowlegde of Windows Server, Windows 10, Linux (Ubuntu), Email Clients / Service etc.

Required Skills:

• Ability to install operating systems (windows & Linux)


• Ability to administer Windows and Linux Servers (added advantage)


• Ability to setup and manage LAN and Wireless network


• Ability to troubleshoot basic hardware issues


• Ability to perform various application and database backups