• Application Deadline: Sun, 10 Mar 2024 00:00:00 GMT
• Position: Customer Service Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Abuja


• Job Field Customer Care 
  

GENERAL DUTIES

PATIENT COMMUNICATION

• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)


• Greet and welcome guests


• Respond to inquiries promptly, providing accurate information.


• Communicate effectively with patients to enhance their experience


• Direct visitors to appropriate person and office


• Answer and screen all incoming calls and redirect them or keep messages

APPOINTMENT AND SCHEDULING

• Maintain relationships with both existing & potential customers


• Effectively schedule appointments using our advanced software


• Coordinate with staff to optimize patient flow


• Record partner appointments in our google sheet


• Give weekly report of partner activities

ISSUE RESOLUTION:

• Address and resolve patient concerns with empathy and efficiency.


• Collaborate with the medical team to ensure comprehensive solutions.


• Engage in customer retention strategies


• Help in day to day decision making to come up policies as it relates to customer service


• Serve as middle person between the customers and business department


• Helps resolve customer issues and escalate when appropriate


• Listen and respond to customers’ needs and concerns


• Provide information about products and services


• Book tests, determine charges, and oversee billing or payments


• Review or make changes to customer accounts


• Take up other duties as assigned

CUSTOMER SERVICE OFFICER RESPONSIBILITES

• Provide weekly reports to the Human Resource Manager.


• Submit Visitors logs and attendance report weekly to the Human Resource Manager


• Provide basic and accurate information in person and Via Phone or Email


• Maintain office security by following safety procedures and controlling access via the reception desk (monitor log book)


• Ability to Identify HMO and NHIS patients and register diagnosis on respective portals


• Support the admin department and other departments


• Provide prompt and courteous service: both on the phone and in person

SKILLS:

Communication:

• Excellent verbal and written communication skills.


• Ability to convey complex medical information in a clear manner.

Technology Proficiency:

• Familiarity with hospital management software.


• Competence in basic office tools for efficient task management.

Confidentiality:

• Uphold strict confidentiality in handling patient information.


• Adhere to privacy regulations and maintain data security.

Problem-Solving:

• Proactive approach to address challenges and find solutions.


• Maintain composure in high-pressure situations.

Qualifications:

• Minimum of 3 years customer service experience in healthcare.


• Medical background is required