• Application Deadline:
• Position: Hausa Speaking Telesales Agents


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 3 years


• Location Lagos


• Job Field Customer Care 
  

JOB SUMMARY

Your role is to help our customers and vendors have an easy and enjoyable experience with Jiji.NG services. We believe that a positive customer and vendor experience impacts overall growth so you will have the complete responsibility to ensure that this is achieved.



RESPONSIBILITIES

• Delivering an efficient responses through scripts, templates to all inquiries and general calls (both outbound and inbound).


• Escalating customer, client and vendor feedback and IT issues to help improve our product service offering.


• A good understanding of the market dynamics in the online, ecommerce and classifieds sector through research, market studies etc.


• You will be responsible to maintain quality assurance standards in all calls.


• Disciplined use of CRM system, forecasting and analyzing sales data.


• Regular reporting of KPI’s to management and keeping to targets.


• Meeting with set KPIs and KRAs in your job.

REQUIREMENTS

• Fluency in the Hausa Language is compulsory


• Passionate about Telesales, customer service and sales


• Minimum of six months experience preferably in the online, ecommerce and classifieds sector.


• Excellent verbal and written communication skills


• Detail oriented, excellent collaborator and Team Player


• Aptitude in problem solving

BENEFITS

• A steep learning curve in an innovative industry with plenty of responsibility


• HMO and Pensions


• Regular get-togethers, team building events, and TGIF


• Great work environment and fun loving with co-workers


• Free daily lunch


• Access to employee loans