• Application Deadline: Wed, 21 Feb 2024 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Customer Care 
  

Job Description

• Manage incoming messages and enquiries


• Identify and assess customers’ needs to achieve satisfaction


• Provide accurate, valid and complete information by using the right methods/tools


• Meet personal/customer service teamsales targets and call handling quotas


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


• Keep records of customer interactions, process customer accounts


• Follow communication procedures, guidelines and policies


• Take the extra mile to engage customers


• Listen to customer concerns and complaints with the goal of identifying the causes of the problem


• Select appropriate responses to customer issues and work quickly to resolve them


• Refer advanced cases to management for resolution, providing background information as necessary

Job Requirements & Skills

• Bachelor's Degree


• 2 years of experience and above


• Call center or customer service experience preferred


• Flexibility to work different shifts (including evenings, weekends, or holidays)


• Willingness to participate in training before hire and on-the job


• Customer orientation and ability to adapt/respond to different types of characters


• Excellent communication and presentation skills


• Ability to multi-task, prioritize, and manage time effectively


• Strong analytical skills


• Able to give and receive constructive criticism.


• Excellent listening skills and an empathetic voice and manner


• Dedication to customer satisfaction


• Basic knowledge of computer software and office systems


• Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer


• Familiarity with all of the services offered by the company.