• Application Deadline: Wed, 21 Feb 2024 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 5 years


• Location Abuja


• Job Field Administration / Secretarial 
  


• Salary Range ₦100,000 - ₦150,000/month
  

Job Details

• Manage large amounts of incoming phone calls from guards


• Identify and assess customers’ needs to achieve satisfaction


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Provide accurate, valid and complete information by using the right methods/tools


• Meet personal/customer service team sales targets and call handling quotas


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


• Keep records of customer interactions, process customer accounts and file documents


• Follow communication procedures, guidelines and policies


• Take the extra mile to engage customers