• Application Deadline:
• Position: Contact Center Agent (Hausa and Igbo Speaking)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 0 - 2 years


• Location Lagos


• Job Field Customer Care 
  

Job Description

• Handle customer complaints or enquiries via telephone, emails or text messages.


• Exhibiting competent product Knowledge.


• Promote good listening skills.


• Manage length of calls.


• Provide customers with needed information and support.


• Make outbound calls.


• Receive inbound calls.


• Ensure that customers/callers are satisfied.


• Gather information from customers.


• Consistently ensure call(outbound/inbound) quality.


• Contributes to team effort by accomplishing related results as needed.


• Utilize computer technology to handle high volume of calls.


• Work closely with Team leads, supervisors and call center manger to ensure synergy and all-time customer satisfaction.


• Adherence to call script and call center policies.


• Compile reports.

Qualifications and Requirements

• HND / B.Sc with minimum of Lower Credit / Second Class Lower


• Not more than 28 years by the end of March 2024


• Only candidates with 0-2 years of relevant experience.

Salary

• N122,000 monthly Net plus other benefits.