• Application Deadline: Wed, 28 Feb 2024 00:00:00 GMT
• Position: Customer Services Officer


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience 1 - 5 years


• Location Nasarawa


• Job Field Customer Care 
  

Job Responsibilities:

• Responsible for the handling of customers queries and requests.


• Driving the resolution and feedback process.


• Processing of error free customer applications.


• Analysis and trending of customers complaints and requests.


• Building on existing relationships with customers via CRM sessions.


• Ensuring constant and accurate update of customer data at every visit.


• Preparation of monthly activity report of the unit


• Initiating and implementing new ideas and planning.


• Liaising with key departments to achieve business goals.


• Office logistics.

Requirements:

• Should possess a minimum educational qualification of an ND/ OND in any Social Science, Humanities, Management Science or other related fields.


• Minimum of 2 to 3 years customer services experience from a financial Services Institution or a well-structured organisation.


• Proficient in MS Office packages.


• Analytical with strong quantitative data collection skills.


• Must be customer-centric and service-orientated.


• Strong communication and interpersonal skills.


• Proactive and responsive in a fast-moving & dynamic environment.


• Strong Stakeholder management skills.


• Good presentation and negotiation skills.