• Application Deadline: Tue, 5 Jul 2022 00:00:00 GMT
• Position: Implementation Support


• Job Type Full Time


• Qualification OND


• Experience 2 years


• Location Lagos


• Job Field ICT / Computer 
  

Location: Victoria Island, Lagos

Employment Type: Full Time

Reports To: Implementation Lead

Supervises: None

Team: Service Delivery & Management

Works With: Service Management Team, Development Team and (External) Clients

Overview

• We are looking to hire a smart and proactive Implementation Support who will be responsible for for the onsite deployment and troubleshoot of our e-health products and solutions at our clients' location.


• The Implementation Support will also serve a liaison role between our Development team and our clients.

What the Role Entails

To be successful as an Implementation Support, our ideal candidate should be able to demonstrate a sound technical knowledge of computer systems as well as exceptional analytical, communication, and customer service skills. You will be responsible for:

• Performing requirements-gathering exercises (to capture client's As-Is process) and documenting same in a report using texts and pictograms like process flow diagrams;


• Designing preliminary use-case documentation to accommodate any process modifications on the system using texts and pictograms like process flow diagrams, use-case diagrams, data flow diagrams and modern diagraming tools;


• Performing requirements process re-engineering exercises, by identifying As-Is processes from the requirements gathering documentation and highlighting to‐be processes;


• Liaising with the development team, by partaking in Joint Application Development (JAD) sessions and translating the output of the JAD session into a Software Requirements Specification (SRS) documentation;


• Liaising with the development team to ensure the GHIS solution adheres to global medical best practices and the SRS documentation;


• Providing first level on-site support on issue resolution for users and escalating issues in line with the internal support escalation procedure, and following up with same to ensure closure;


• Developing training schedules, performing training and supporting end-users at client facilities up until User Acceptance Test (UAT) sign-off and go live;


• Monitoring competition by gathering current marketplace information on pricing, products, new products, implementation schedules;


• Resolving customer complaints by investigating problems; developing solutions, preparing reports and making recommendations to management;


• Support in the generation of potent sales leads by cold calls or outside sales and performing presentations and demonstrations.


• Establishing, developing and maintaining positive business and customer relationships.

Biggest Problem To Solve:

• Satisfying the needs of our clients who operate a 24/7 business hour and juggling between remote working and onsite work schedules.

Required Skills & Competencies

• Minimum of an OND in Computer Science, Engineering or any technology-related course.


• Minimum of 2 year(s) work experience in IT support and/or customer-facing roles in the IT industry.


• Understanding of network design, computer systems and troubleshooting processes.


• Knowledge of hospital operations, HMIS and EMR would be an added advantage.


• Excellent problem-solving, organisational, project management and product sales capabilities.


• Strong report writing, analytical, time management skills, with a keen eye for details.


• Ability to work independently and collaborate with stakeholders.

Benefits & Perks

• Monthly basic salary of 61,000 Naira


• Complementary—monetary and non-monetary—allowances


• 13th month salary


• Pension


• HMO


• Flexi work plan


• Work with a brilliant and diverse team and clients.


• Enabling environment for personal and professional development