• Application Deadline: Sun, 25 Feb 2024 00:00:00 GMT
• Position: Assistant Food and Beverage Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field Hospitality / Hotel / Restaurant 
  

Job Summary

• Position responsible for assigned food and beverage/culinary operations.


• Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.

Core Work Activities

Assisting in Food and Beverage Operations:

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.


• Provides excellent customer service to all employees.


• Responds quickly and proactively to employee's concerns.


• Uses coaching skills throughout the property.


• Demonstrates self-confidence, energy and enthusiasm.


• Motivates and encourages staff to solve guest and employee related concerns.

Ensuring Exceptional Customer Service:

• Provides excellent customer service.


• Responds quickly and proactively to guest's concerns.


• Understands the brand's service culture.


• Sets service expectations for all guests internally and externally.


• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.


• Follows up to ensure complaints have been addressed to the guest's satisfaction.


• Develops a relationship with all guests to build repeated clientele internally and externally.

Additional Responsibilities as Assigned:

• Complies with all corporate accounting procedures.


• Assists GM as needed with annual Quality audit.

Candidates Profile

Education and Experience:

• High School Diploma or GED; 3 years working experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.