• Application Deadline:
• Position: NMC Operator


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field ICT / Computer 
  

Job Objective

• To provide first and second level support on all Company’s products and services.


• To configure, monitor and manage the Company’s Content Delivery Network, to ensure maximum service availability to external and internal customers by providing efficient operations and maintenance support.

Responsibilities

• Perform network surveillance 24/7, respond to network-reported and customer-reported problems and manage problem resolution using network monitoring/management tools.


• Take ownership to ensure that all problems are resolved in a timely and efficient manner.


• Escalate problems to third level support (Problem management team) where these cannot be resolved within the Network Operations Centre (NOC).


• Perform general “system administration” tasks on all elements of the network.


• Perform documented network configuration procedures.


• Pro-actively monitor network and system performance.


• Analyze traffic data and trends and escalate areas of concern to officer on duty.


• Through pro-active and systematic review, discover problem areas which could negatively impact system performance or customer satisfaction.


• Provide scheduled and on-demand traffic analysis reports.


• Maintains inventory of equipment acquisitions, installations, designs, and modifications.


• Generate weekly and monthly reports on diesel delivery/consumption and Monitor generator capacity and mileage.


• Monitors the Network Monitoring System and responds to and addresses system generated alerts as needed.


• Monitors and ensures the stability of the network infrastructure hosting Network Monitoring System.


• Facilities maintenance (monitoring and management of air-conditioning, UPS, generators, power usage, running health and safety and housekeeping checks at Company’s POPs).


• Optimizes Company’s network performance and clients service delivery meeting.


• QOC metrics per client SLA’s.


• Employees will be required to follow any other job-related instructions to perform.

Academic Qualifications

• BSc/HND in Computer Science/ Engineering or other related Course.

Experience:

• 2+ years’ experience as network engineer preferable in an ISP/Telco environment.

Key Skills & Competencies:

• Self-motivated and capable of working in a cross-functional team.


• Clear written and verbal communication skills, good telephone manner.


• Practical, accurate and precise.


• Good knowledge of enterprise-class IP infrastructure (routers / switches /firewalls).


• Experience of network management.


• Good knowledge of networking equipment administration.


• Cisco CCNA/CCNP certification.


• Confident in MS office applications (particularly Excel).


• Able to work on a 24/7 shift Rotation and available for weekend/public holiday


• Ability to efficiently and effectively perform the technical requirements


• Solid troubleshooting, problem solving, and analytical skills


• Ability to prioritize effectively and work with a sense of urgency.