• Application Deadline:
• Position: Client Service Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Lagos


• Job Field Customer Care 
  

Responsibilities

• Manage client inquiries via phone, email, online, or in person.


• Provide clients with technical assistance on products and services.


• Build positive client relations by checking in regularly and following up on active processes.


• Maintain client records and documenting processes.


• Identify potential client services concerns and facilitate proactive intervention steps.


• Recommend product improvements based on client services feedback.


• Analyze and resolve service issues promptly.


• Inform management about complex client issues and resolutions.

Requirements

• Interested candidate should possess an HND / B.Sc Degree


• 2-3 years of experience in client services or a similar role.


• Exceptional ability in providing professional, efficient, and friendly client services.


• Ability to coordinate with other departments on client-related matters.


• Advanced ability to resolve issues, and recommend improvements


• Excellent interpersonal and recordkeeping skills.