• Application Deadline: Mon, 1 Apr 2024 00:00:00 GMT
• Position: Account Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Description

• As the Account Manager, you will act as the main point of contact for assigned agent accounts.


• Build and maintain strong, long-lasting relationships with clients.


• Understand clients' needs and objectives, and provide tailored solutions to meet their requirements.


• Proactively engage with clients to identify opportunities for upselling and cross-selling additional services.


• You will also manage the subscription process for new and existing agent accounts.


• Guide clients through the subscription options available and assist in selecting the most suitable package.


• Ensure timely renewal of subscriptions and handle any billing-related inquiries.


• You will facilitate training and onboarding process for new clients, ensuring they are fully equipped to maximize the benefits of our platform.


• Provide training and support to clients on how to use our platform effectively, including features, tools, and best practices.


• As a client support, you will act as a trusted advisor to clients, addressing any questions, concerns, or issues they may have.


• Escalate technical or operational issues to the appropriate internal teams for resolution.


• Maintain a high level of responsiveness and professionalism in all client interactions.


• You will also be involved in the retention and growth of client to ensure satisfaction and engagement levels, taking proactive steps to address any areas of concern.


• Identify opportunities for account expansion and revenue growth within assigned client accounts.


• Collaborate with the sales team to develop strategies for retaining existing clients and acquiring new business.