• Application Deadline:
• Position: Retention Specialist


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

What you’ll be doing

• As a retention specialist at Quidax, you will focus on partnering with customers and internal stakeholders to ensure Quidax customers are set up for continued success

What your day-to-day looks like

• Leading ongoing communication and accountability for client satisfaction.


• Communicate client needs to the relevant department and meet objectives and deadlines.


• Prepare weekly activity and forecast reports


• Upselling and Cross-selling to expand within the existing accounts through proactive outbound calling.


• Design a customer outreach strategy that includes methods to save active & in-active customers while maintaining a positive rapport.


• Identify and resolve issues that would hinder customers from trading or utilizing the Quidax app.

What you need to have

• Minimum of 2 years of work experience with a focus on growth & retention in fintech, banking B2C companies.


• Fluent English and excellent writing skills is a must


• Strong process management, and negotiation skills.


• Sound knowledge in MS Excel, databases, Google Analytics, etc.