• Application Deadline: Fri, 8 Mar 2024 00:00:00 GMT
• Position: Insurance / Claims Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Insurance 
  

Description 

• The Insurance Claims Personnel is responsible for efficiently managing insurance claims processes, and maintaining strong communication channels with all stakeholders. This role plays a critical part in minimizing losses and maximizing the efficiency of insurance claim operations.

Responsibilities

Claims Tracking and Management:

• Track insurance claims from initiation to resolution, ensuring accurate documentation and adherence to company policies and procedures.


• Review and assess insurance claims to determine validity and coverage eligibility.


• Coordinate with internal teams, external adjusters, and third-party service providers to facilitate the claims process effectively.

Communication and Collaboration:

• Act as the primary point of contact for brokers, providing timely updates and responses to inquiries regarding insurance claims.


• Collaborate closely with brokers, underwriters, and other stakeholders to address any issues or concerns related to claims processing.


• Maintain clear and effective communication channels to ensure all parties are informed throughout the claims process.

Documentation and Record-Keeping:

• Maintain accurate records of insurance claims, including relevant documentation, correspondence, and payment records.


• Ensure all documentation complies with regulatory requirements and internal policies.


• Prepare reports and analysis as required to evaluate claim trends, identify areas for improvement, and support decision-making processes.

Customer Service and Resolution:

• Provide exceptional customer service to brokers and policyholders, addressing inquiries and concerns in a professional and timely manner.


• Resolve disputes and negotiate settlements in accordance with established guidelines and procedures.


• Strive to exceed customer expectations while maintaining a focus on company objectives and profitability.

Continuous Improvement:

• Identify opportunities to streamline claims processes, enhance efficiency, and reduce costs.


• Stay informed about industry trends, regulatory changes, and best practices related to insurance claims management.


• Proactively contribute to the development and implementation of initiatives aimed at improving overall claims handling performance.

Qualifications

• Bachelor's Degree in Business Administration, Insurance, Finance, or related field (preferred).


• Previous experience in insurance claims management or related roles.


• Strong knowledge of insurance policies, coverage types, and claims processing procedures.


• Excellent communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders.


• Detail-oriented with strong analytical and problem-solving abilities.


• Proficiency in relevant software applications, including claim management systems and Microsoft Office suite.


• Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities effectively.