• Application Deadline:
• Position: Payment Withdrawal Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 2 years


• Location Lagos


• Job Field Finance / Accounting / Audit 
  

Role Overview:

• The Payment Withdrawal Officer ensures all withdrawal requests by punters reflects in their accounts and are accurately processed and are within defined SLAs.

What You Will Be Doing:

• Ensuring all withdrawals (funds out) are processed accurately and in a timely manner, complying with all Standard Operational Procedures


• Monitoring inbound/outbound fraud-related withdrawal activity and escalating when required.


• Monitoring withdrawal platforms and escalating any irregularities.


• Providing support to internal stakeholders on customers withdrawals.


• Providing support to the reconciliation team as it concerns withdrawals.


• Handle all back-office duties related to Withdrawals escalated via salesforce.


• Taking responsibility for complex issues and proffer resolutions where necessary.


• Performing all other support duties as may be required from time to time.

What You Need for This Role:

• Bachelor's degree from a recognized University


• 1-2 years experience in a Payment role.


• Numerical skills


• Problem Solving Skills


• Time Management Skills


• Strong verbal and written communication skills.


• Very comfortable and confident with case management tools such as Salesforce and ticketing systems such as JIRA Service Desk