• Application Deadline: Fri, 15 Mar 2024 00:00:00 GMT
• Position: Reservation Officer


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience 1 year


• Location Lagos


• Job Field Hospitality / Hotel / Restaurant 
  

Job Summary

• We are looking for a detail-oriented reservation officer to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking tickets & and other travel services.


• Excellent customer service skills, good written and verbal communication skills. Additionally, you should be able to up-sell and have excellent knowledge of deals available to customers.

Job Description

• Assisting and advising customers for a variety of travel options.


• Making reservations for customers based on their various requirements.


• Checking the availability of flight and hotel on the customers’ desired travel dates.


• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.


• Processing payments and sending confirmation details to customers.


• Sorting out any issues that may arise with bookings or reservations.


• Selling and promoting reservation services.


• Answering any questions customers might have about the reservation process.


• Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.


• Providing support to customers who may need to amend or cancel a reservation.

Requirements

• Interested candidates should possess an OND, HND, or BSc in relevant fields with 1 year work experience.