Job Description
Job Description
- As a Housekeeping Supervisor, you will be responsible for overseeing the housekeeping staff and ensuring that the cleanliness and maintenance standards of the property are met.
- Your role will involve supervising staff, managing inventory, and ensuring guest satisfaction.
Key Responsibilities
- Staff Supervision: Supervise and train housekeeping staff. Create work schedules and ensure that staff adhere to company policies and procedures. Monitor staff performance and provide feedback for improvement.
- Cleaning and Maintenance: Oversee the cleaning and maintenance of guest rooms, public areas, and back-of-house areas. Ensure that all cleaning tasks are completed efficiently and to a high standard. Monitor inventory of cleaning supplies and equipment, and order supplies as needed.
- Quality Control: Conduct regular inspections to ensure cleanliness and maintenance standards are met. Address any maintenance issues promptly and ensure they are resolved.
- Guest Satisfaction: Respond to guest requests and concerns in a professional and timely manner. Work with the team to ensure that guest rooms are prepared according to company standards.
- Training and Development: Train new staff on housekeeping procedures and standards. Provide ongoing training and development opportunities for existing staff.
- Health and Safety: Ensure compliance with health and safety regulations. Implement and maintain safety procedures and practices. Monitor and report any health and safety hazards.
Qualifications and Skills
- Candidates should possess an OND, HND, or B.Sc Degree with at least 2 years experience.
- Previous experience in a similar role, preferably in the hospitality industry.
- Strong leadership and communication skills.
- Excellent attention to detail.
- Ability to work well under pressure and in a fast-paced environment.
- Knowledge of housekeeping procedures and cleaning techniques.
- Proficiency in MS Office and related software.