• Application Deadline: Fri, 15 Mar 2024 00:00:00 GMT
• Position: Customer Service Officer (Female) Hausa Speaking


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Oyo


• Job Field Art / Crafts / Languages  , Customer Care 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Location: Moniya Ibadan

Gender: Female 

Job brief

We need experienced female that can speak Hausa fluently to handle our customer service, Inter relating with customers. 

Responsibilities

• Manage large amounts of incoming phone calls


• Generate sales leads


• Identify and assess customers’ needs to achieve satisfaction


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Provide accurate, valid and complete information by using the right methods/tools


• Meet personal/customer service team sales targets and call handling quotas


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


• Keep records of customer interactions, process customer accounts and file documents


• Follow communication procedures, guidelines and policies


• Take the extra mile to engage customers

Requirements/qualification

• HND, B.Sc in marketing, public administration, mass communication or business administration


• Maximum of 3-5years Working experience


• Applicant must be able to speak Hausa, English and Yoruba fluently. 


• Excellent communication skill


• Strong phone contact handling skills and active listening


• Customer orientation and ability to adapt/respond to different types of characters

Other requirements

• Marital status :Single/Married


• Age range :25- 40years