• Application Deadline:
• Position: Customer Success Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

Responsibilities

• Build and maintain strong relationships with customers, ensuring a positive experience throughout the sales and repair process.


• Address customer inquiries, concerns, and issues promptly and professionally.


• Proactively engage with customers to understand their needs and preferences.


• Assist customers in selecting the rightproducts based on their requirements.


• Provide information about product features, specifications, and pricing.


• Coordinate and schedulerepair services, ensuring efficient and timely completion.


• Keep customers informed about the repair process, estimated timelines, and any potential delays.


• Act as a liaison between customers and the repair team to ensure smooth communication.


• Conduct follow-up with customers post-repair to ensure satisfaction and address any post-service concerns.


• Implement and manage customer feedback mechanisms to gather insights on customer satisfaction.


• Identify opportunities for upselling or cross-selling additional products or services.

Requirements

• Proven experience in customer service, preferably in the technology or mobile device industry.


• Strong communication and interpersonal skills.


• Knowledge of iPhone products and features.


• Ability to handle challenging customer situations with empathy and professionalism.


• Detail-oriented with excellent organizational and multitasking abilities.


• Familiarity with CRM software and tools.


• Sales experience is a plus.