• Application Deadline: Wed, 15 Jun 2022 00:00:00 GMT
• Position: Client Relationship Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Customer Care 
  

Role Overview

• Our client is seeking to recruit a Client Relationship Officer, that will be responsible for managing interaction with customers, and ensuring the overall efficiency of production with respect to their expectations.

Duties and Responsibilities

Customer Service:

• Serve as the primary point of contact and track customer experiences across online and offline channels, devices, and touchpoints.


• Respond to customer inquiries and schedule appointments for consultations with the Creative Director.


• Identify customer needs and take proactive steps to maintain positive experiences.


• Promptly raise caution when issues relating to pre or post-sales are identified to ensure seamless customer experience.


• Review and analyze customer feedback and create strategies to meet their needs and facilitate improvement on services.


• Assist with consultations to identify customer’s needs and outfit specifications.


• Work closely with the designer during fitting sessions and confirm that outfits meet the customer’s specifications.


• Perform all other related tasks as assigned.

Requirements

• A Bachelor's Degree in Communications, Sales or any other related field.


• 2 years experience in customer experience, sales/experience in a similar role.


• Proficiency in MS Office package.


• Exceptional interpersonal skills and a client-centered approach.


• Great organizational and time management abilities.


• Excellent communication and problem-solving skills.