• Application Deadline:
• Position: Service Manager (Fulfilment Coordinator)


• Job Type Full Time , Remote


• Qualification BA/BSc/HND


• Experience 1 - 2 years


• Location Lagos


• Job Field Administration / Secretarial 
  

Mission

• You will be responsible for managing product enquiries, clarifying requirements, assigning professionals, monitoring and reviewing the quality of deliverables by referring to operational guidelines.

Position Description

• Communicate regularly with clients looking to explore our technical services.


• Develop plans that are necessary to start any request.


• Receive and simultaneously manage multiple technical requests.


• Proactively communicate the status of each product and requirements to clients.


• Identifying available technical talent internally to be assigned to projects.


• Communicate requirements and expectations to assigned technical talent.


• Performing reviews and QA on product/ project delivered by assigned professionals.


• Log and update order metrics and progress.


• Communicate blockers that prevent orders from being fulfilled on time.


• Reference operational guidelines established by the product team.

Qualifications & Skill Sets

• Preferred Years of Experience: 1 - 2 years of prior experience managing projects


• Excellent written and verbal communication.


• Ability to manage multiple tasks throughout the day.


• Strong attention to details.


• Good knowledge of tools like Google suite and Slack.


• Excellent time management skills.

Nice to Have:

• Experience in either Digital Marketing, Content Writing or Graphics Design would be a plus.


• Prior Experience with Fiverr would be a plus.

Benefits of working at Decagon

• Decagon offers an energized, upbeat work environment that strongly fosters employee work-life balance.


• A work culture that rewards goal-oriented professionals who enjoy meeting challenges head-on.


• Great/flexible work culture - as long as you get the work done.


• Amazing personal growth experience - at one of the fastest-growing start-ups in Nigeria. Pension and health plan.


• Working with a motivated and talented team.


• More importantly, it is an opportunity to transform the Software Engineering Ecosystem in Nigeria and beyond.