• Application Deadline: Fri, 15 Mar 2024 00:00:00 GMT
• Position: Head of Operations


• Job Type Full Time


• Qualification BA/BSc/HND , MBA/MSc/MA


• Experience 5 years


• Location Lagos


• Job Field Administration / Secretarial 
  

Role Overview

• The incumbent is responsible for organizing and overseeing the daily operations of the production and logistics departments, to guarantee optimum productivity.

Job Duties / Responsibilities / Accountabilities

• Responsible for supporting the MD/CEO in developing and directing strategy towards the profitable growth and operation of the company


• Design and recommend new processes to optimize production quality and profitability


• Review and ensure quality control in service and product delivery across all departments


• Oversee the production department, and work with other pertinent units, to create production budgets


• Closely monitor the operating and financial results against plans and budgets, creating monthly business reports


• Supervise the production team, ensuring updates and monitor stock and inventory records


• Work with the appropriate departments to establish and follow through on consolidated marketing efforts


• Plan and monitor the day-to-day running of business to ensure smooth progress


• Evaluate regularly the efficiency of business procedures according to organizational objectives and enforce improvements


• Supervise the production team, and provide constructive feedback as required


• Anticipate and mitigate likely risks to operational excellence


• Manage procurement processes, and coordinate material and resources allocation


• Work with the Customer Satisfaction team to manage client data bases, client retention strategies and client relationship management


• Manage relationships/agreements with external partners/vendors


• Evaluate overall performance by analyzing and interpreting data, presenting this as quarterly management reports to the CEO


• Ensure corporate and legal compliance to established regulations.


• Oversee the logistics unit, ensuring client orders meet specification

Professional Requirements

• Bachelor's Degree in Business Administration, Project Management


• An MBA will be an added advantage


• Minimum of 5 years relevant and managerial experience


• Proven experience as Head of Operations, or a similar leadership role

Key Competencies / Skills:

• Compliance: Ability to audit and monitor quality of output;


• Stakeholder Management: Ability to build and develop relationships with internal employee, strategic partners and other external parties/organizations


• Communication: Excellent written, and verbal communication skills.


• Customer Focus: Ability to understand customer needs; striving to exceed expectations


• Excellent business process knowledge, proposal writing and reporting Skills.


• In-depth knowledge of data analysis and performance/operation metrics.