• Application Deadline: Sun, 31 Mar 2024 00:00:00 GMT
• Position: Operations Manager (Hospitality)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Abuja


• Job Field Hospitality / Hotel / Restaurant 
  

Job Description

• The Operations Manager will be responsible for ensuring the smooth and efficient functioning of all departments within the organization. This role requires a strategic thinker with excellent leadership skills, a keen eye for detail, and a passion for delivering exceptional guest experiences. The Operations Manager will work closely with department heads to uphold the highest standards of quality, service, and professionalism.

Responsibilities

• Oversee the day-to-day operations of all departments within the organization.


• Develop and implement operational policies, procedures, and protocols to ensure efficiency, consistency, and compliance with company standards and regulations.


• Lead and motivate a diverse team of department heads and staff members, fostering a positive work environment and promoting teamwork and collaboration.


• Monitor and evaluate performance metrics, such as guest satisfaction scores, revenue targets, and operational expenses, and implement strategies to achieve and exceed goals.


• Manage inventory levels and procurement processes to ensure adequate supplies and equipment are available to support operational needs.


• Conduct regular inspections of thefacilityto ensure cleanliness, safety, and maintenance standards are met.


• Handle guest inquiries, complaints, and special requests promptly and effectively, resolving issues to the satisfaction of the guest and in accordance with company policies.


• Collaborate with the human resources department on recruitment, training, and performance management initiatives to develop a skilled and motivated workforce.


• Stay informed about industry trends, competitor activities, and emerging technologies to identify opportunities for improvement and innovation.

Requirements

• Bachelor's Degree in Hospitality Management, Business Administration, or related field.


• Proven experience in a managerial role within the hospitality industry.


• Strong leadership and interpersonal skills.


• Excellent organizational and multitasking abilities.


• Knowledge of industry regulations and compliance standards.


• Familiarity with point-of-sale systems and other relevant technology.


• Exceptional problem-solving and decision-making skills.