• Application Deadline: Tue, 26 Mar 2024 00:00:00 GMT
• Position: Customer Service / Admin Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• City Lekki


• Job Field Customer Care 
  

Job Description

• We are seeking a motivated and organized individual to join our team as a Customer Service/Administrative Assistant.


• In this role, you will play a critical role in providing excellent customer service and supporting various administrative tasks to ensure smooth operations.

Responsibilities

• Serve as the primary point of contact for customer inquiries, requests, and concerns via phone, email, and in-person interactions.


• Respond promptly and professionally to customer queries, resolving issues to the customer’s satisfaction and escalating complex issues as needed.


• Process customer orders, returns, exchanges, and refunds accurately and efficiently, maintaining a high level of accuracy and attention to detail.


• Coordinate with internal departments, including sales, logistics, and finance, to address customer needs and ensure timely order fulfilment and delivery.


• Build and maintain positive relationships with customers, fostering loyalty and repeat business through proactive communication and personalized service.


• Perform general administrative tasks, including data entry, filing, and document management, to support the customer services team and maintain accurate records.


• Assist with order processing, invoicing, and billing activities, ensuring accuracy and compliance with company policies and procedures.


• Generate reports and analyze data to identify trends, patterns, and areas for improvement in customer service operations.


• Coordinate logistics for meetings, events, and customer visits, including scheduling appointments, arranging travel, and preparing meeting materials.


• Assist with other ad-hoc administrative projects and tasks as assigned by management to support departmental goals and objectives.

Requirements

• Bachelor's Degree in any related field.


• Previous experience in customer service, administrative support, or related field is desirable.


• Strong communication and interpersonal skills, with the ability to interact effectively with customers and colleagues.


• Excellent organizational and multitasking abilities, with keen attention to detail and the ability to prioritize tasks effectively.


• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software applications.


• Positive attitude, team player mentality, and willingness to learn and adapt in a dynamic environment.


• Customer-focused mindset, with a commitment to delivering exceptional service and building long-term relationships.