• Application Deadline: Sun, 31 Mar 2024 00:00:00 GMT
• Position: Client Relationship Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 - 8 years


• Location Lagos


• Job Field Customer Care 
  

Responsibilities

• Manage and nurture client relationships to maximize client satisfaction and loyalty.


• Serve as the primary point of contact for clients, addressing their inquiries and concerns in a timely and professional manner.


• Understand clients' business goals, needs, and challenges to provide tailored solutions and recommendations.


• Collaborate with internal teams to deliver exceptional service and exceed client expectations.


• Identify opportunities for upselling and cross-selling products or services to existing clients.


• Develop and implement strategies to retain and expand client accounts.

Specification

• Must have a BSc / BA Degree in Customer Relations or relevant course.


• Must have a minimum of 5-8 years’ client management experience.


• Must have relevant professional certifications.


• Should reside in Lagos


• Must look professional and presentable.