• Application Deadline: Fri, 18 Feb 2022 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field Customer Care 
  

Location: Lekki Phase 1, Lagos

Job Overview

• As the Customer service executive, you are responsible for achieving sales goals through exceptional customer service, providing product/services information, answering questions, and resolving any emerging problems that our customers might face with accuracy and efficiency.

Duties and Responsibilities

• Welcome walk-in clients


• Develop in-depth knowledge of all products: their features and benefits


• Respond to calls, emails, and direct messages on social media platforms(WhatsApp,Facebook, and Instagram)


• Collect and record information and appointment details from walk-in clients


• Book and confirm appointments


• Send appointment reminders to clients


• Prepare daily reports on sales


• Identify and assess customers’ needs to achieve satisfaction


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


• Keep records of customer interactions, process customer accounts and file documents


• Receive and process payments from walk-in clients


• Confirm payments and send receipts via email


• Reconcile clients orders with stylists


• Keep records and follow up with stylists to know the status of clients orders


• Ensure clients orders being sent out are in line with the company’s standards


• Call clients to get feedback after-sales and services


• Send company approved broadcast messages and newsletters to customers monthly


• Take the extra mile to engage customers.

Qualifications

• BSc / HND in a related field.


• 3 years' experience in a similar role.


• Great interpersonal skills


• Highly Organized and Self-control


• Able to work under pressure to meet deadlines


• Good organizational skills


• Customer orientation and ability to adapt/respond to different customers


• Effective listening skills


• High emotional intelligence


• Excellent written and verbal communication skills


• Ability to multitask, prioritize, and manage time effectively.

Working days:

• Monday - Saturday (9am - 7pm).

Salary

N80,000 - N120,000 Monthly.