• Application Deadline:
• Position: Director of Operations - Middle East & Africa


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 8 - 10 years


• Location Lagos


• Job Field Administration / Secretarial 
  

Job Description

• An emerging markets Tech-powered Digital Solutions Business is looking to hire a Director of Operations.


• The Director of Operations will oversee the day-to-day activities of the company, ensuring that the organization is managed and performing efficiently and effectively.

Person Specification:

• DO must be able to demonstrate, challenging the norm and pushing the boundaries through creativity and innovation.

Job Responsibilities

This role falls under business operations reporting to the CEO and working closely with all C-level Executives. Responsibilities will include:

• Overseeing effective operating procedures across the organization.


• Reviewing company documents to make inferences about factors like communication or productivity


• Working with the HR department to implement hiring procedures


• Communicating with upper management to improve company operations.


• Coordinate and manage operational goals between local offices and country managers in the group.


• Establish quantitative and qualitative metrics, guidelines, and standards by which the organization’s efficiency and effectiveness can be evaluated; identifying opportunities for improvement.


• Reviews, analyzes, and evaluates business procedures.


• Keeping track of the company’s revenue margins and conduct budget reviews to maximize profits


• Implements policies and procedures that will improve day-to-day operations.


• Ensures work environments are adequate and safe.


• Oversees business operations, tech ops, and sales departments, ensuring each is reaching goals set by departmental and company leadership.


• Optimize business workflows


• Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and cost of sales in each division to achieve financial objectives.


• Communicate and explain new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.


• Improve customer service and satisfaction through policy and procedural changes.


• Lead coordination and integration of efforts across divisions to produce smoother work-flow and more cost-effective business processes.


• Projects a positive image of the organization to employees, customers, industry, and community.


• Performs other related duties as assigned.

Other Tasks

• The DO is required to structure an effective robust business plan. They are expected to fully understand the competitive environment they operate in, where we are today , how did we get there , & where we want to go & assess the resources we have/do not have to get there . Based on this understanding, DO will be able to develop an annual ops plan to achieve the destination


• New business opportunities (acquisition of local business, opening new ventures, or introducing products) exist everywhere & very frequently, this type of growth opportunities must be part of Operating Plan, so that proper resources are allocated ahead of time.


• Reviewing operating plan. For the DO to be successful in his role he/she must develop a process to continually monitor the operating plan. To do this efficiently & effectively he/she should set local objectives to all direct reports. These objectives should be stretching but achievable using SMART (Specific, Measurable, Achievable, Relevant, Time bound) It is imperative that a weekly /monthly monitoring process is established to assess which target has been achieved/not achieved (what gets measured gets done). This process is the basis of performance management (TBD) & timely feed back is given to ensure that corrective action is taken to deliver the agreed performance of direct reports & to agree on new action plan if expected results are not forthcoming.

Qualifications / Requirements

• 8 - 10 years of relevant experience


• Entrepreneurial, self-motivating attitude and ability to lead a team positively


• High-energy and passionate self-starter with strong analytical skills who’s extremely comfortable in fast-paced, high-growth start-up environment

Knowledge Required:

Management:

• Accounting for management


• Strategic management

Financial Management & Auditing:

• Understanding advertising and media operations

Others:

• Advanced negotiation training


• People Management


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