• Application Deadline:
• Position: Customer Relationship Associate


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Abuja


• Job Field Customer Care 
  


• Salary Range ₦200,000 - ₦300,000/month
  

Role Summary

• Husk is seeking a dynamic and results-driven Customer Relationship Officer, to join the growing team in Nigeria.


• The ideal candidate will be responsible for managing all customer complaints and inquiries, providing communication to customers on services, improving customer relationships and retention.


• This role requires a combination of technical expertise, complaints management, and excellent communication skills to effectively engage with customers, understand their needs, and provide tailored solutions. You need to be a team player and have a problem-solving attitude.

Key Responsibilities

General

• Manage all customer complaints and inquiries.


• Carry out survey calls on NPS, VOC, and CSAT to aid organizational decision-making.


• Ability to use CRM tools to track customer journeys.


• Build and maintain strong relationships with existing and new clients through regular communication.


• Collaborate with technical and sales teams to address customer inquiries, resolve complaints, and provide value-added support.


• Stay informed about industry trends, market developments, and competitor activities to identify opportunities for business growth.


• Prepare and submit accurate reports on surveys and other customer engagement activities.


• Coordinate with the marketing team to develop promotional materials, campaigns, and initiatives to improve customer retention.


• Continuously strive to enhance product knowledge, sales techniques, and professional skills through training and self-development activities.

Qualifications

Required Skills & Attributes

• Minimum of a BSC/HND in Arts, Social Sciences, and another related field preferred.


• Proven track record of success in customer service or contact center operations


• High proficiency in Hausa and English Language


• Excellent communication skills, both verbal and written, with the ability to articulate technical concepts to non-technical audiences.


• Exceptional negotiation, persuasion, and interpersonal skills.


• Self-motivated, proactive, and able to work independently as well as part of a team.


• Ability to prioritize tasks, manage time effectively, and meet deadlines.
  
  Willingness to travel frequently within the assigned territory.