• Application Deadline: Sat, 9 Mar 2024 00:00:00 GMT
• Position: Customer Experience Officer - Female


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 - 8 years


• Location Lagos


• City Coker


• Job Field Customer Care 
  

We are a brand in the Sanitary Industry. we are outsourcing for intelligent, experienced and smart applicats to manage our customer experience portfolio.

Gender - Female

• Tracking customer experiences across online and offline channels, devices, and touchpoints.


• Reach out to customer leads through cold calling.


• Collaborating with IT developers, as well as the marketing, and sales teams to enhance customer services and brand awareness.


• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.


• Identifying customer needs and taking proactive steps to maintain positive experiences.


• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.


• Analyzing customer feedback on product ranges and new releases, as well as preparing reports.


• Performing product tests, evaluating after-sales and support services, and facilitating improvements.


• Documenting processes and logging technical issues, as well as customer compliments and complaints.


• Keeping informed of industry trends and new CRM technologies.