• Application Deadline:
• Position: Network Operations Center Team Lead


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 6 years


• Location Lagos


• Job Field ICT / Computer 
  

Purpose of the Job:

• To provide innovative solutions for network issues, define and meet customer needs, and stay updated on emerging technologies.


• Supervises first-level active and passive technical support for ipNX infrastructure, ensuring high-quality customer service and support.

Deliverables:

• Manage and coordinate the NOC team to ensure efficient system operation.


• Keep upper management informed about infrastructure status.


• Oversee NOC and FTTx Backend engineers to ensure proper implementation of system requirements.


• Inform Management, partners, and peers about service performance and availability.


• Coordinate NMC operations shift table for efficient staffing.


• Seek and develop tools for automation of system monitoring operations.


• Monitor the entire network, trigger upgrades as required, and escalate issues to the Infrastructure team.


• Supervise Incident Management (First Level Support) and ensure timely resolution of faults.


• Run 247365 network monitoring operation.


• Provide daily updates on open tickets and liaise with Outside Plant Supervisors on link restoration progress.


• Supervise and approve weekly/monthly link availability reports.


• Respond to calls and emails promptly, follow up on open tickets, and provide timely feedback to relevant units.


• Prepare technical reports and develop innovative systems for proactive monitoring and incident reporting.


• Team building and development.

Educational Qualifications & Functional Skills:

• B.Sc / B.Eng in Computer Science / Computer Engineering / Electrical / Electronics Engineering CCNA, CCNP (Desired)


• Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.


• Understanding of iTIL v4 service management.


• Excellent business communication skills both verbal and written.

Work Experience:

• 3 – 6 years of hands-on experience in Routing, Switching, and GPON Technology.


• Experience with Wired, Wireless Point-to-Point, and Point-to-Multipoint technologies is desirable.


• Excellent customer interface, analytical, and presentation skills