• Application Deadline: Mon, 11 Mar 2024 00:00:00 GMT
• Position: Hotel Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Lagos


• Job Field Hospitality / Hotel / Restaurant 
  


• Salary Range ₦100,000 - ₦150,000/month
  

About the role

We are seeking a dynamic and experienced Hotel Manager to oversee the day-to-day operations of our hotel. The ideal candidate will be a hands-on leader with a passion for hospitality and a proven track record of delivering exceptional guest experiences.

Responsibilities 

• Oversee day-to-day hotel operations, including front desk, housekeeping, maintenance, and food and beverage services.


• Develop and implement standard operating procedures to ensure efficient and seamless operations.


• Manage staffing levels, including recruitment, training, scheduling, and performance evaluation.


• Monitor guest satisfaction levels and address any issues or complaints promptly to ensure a positive guest experience.


• Collaborate with department heads to set goals, track performance metrics, and implement strategies to achieve financial targets and improve overall hotel performance.


• Develop and implement revenue management strategies to optimize room occupancy, rates, and revenue.


• Analyze market trends, competitor pricing, and demand forecasts to make data-driven pricing decisions.


• Monitor and adjust room rates and inventory availability across distribution channels to maximize revenue and occupancy.


• Collaborate with sales and marketing teams to develop promotional offers and packages to drive sales and revenue growth.


• Ensure exceptional guest service by overseeing all guest interactions and resolving any issues or complaints in a timely and professional manner.


• Train and mentor front desk staff to provide personalized service and anticipate guest needs.


• Implement guest service standards and procedures to enhance the overall guest experience.


• Establish and maintain quality standards for all hotel departments, including cleanliness, maintenance, and service.


• Conduct regular inspections and audits to ensure compliance with brand standards, regulations, and safety requirements.


• Develop and implement quality assurance programs and training initiatives to uphold high service standards.


• Oversee all financial aspects of the hotel, including budgeting, forecasting, financial reporting, and cost control.


• Develop and manage annual budgets, revenue projections, and expense forecasts to achieve financial goals.


• Monitor financial performance against budget and forecasts, analyze variances, and implement corrective actions as needed.

Candidate requirements

• Bachelor’s degree in Hospitality Management or related field preferred.


• Minimum 2 years of progressive hotel management experience.


• Strong leadership and communication skills.


• Proficiency in financial management and budgeting.


• Customer-centric mindset with a focus on guest satisfaction.


• Expertise in revenue management and yield optimization.


• Effective problem-solving and decision-making abilities.


• Attention to detail and commitment to high standards.


• Familiarity with hotel management software and technology.


• Understanding of marketing principles and promotional strategies.


• Knowledge of industry regulations and safety standards.


• Ability to remain calm and composed during emergencies.


• Proven track record of delivering exceptional guest experiences


• Must currently be residing Alapere Ketu, Lagos