• Application Deadline: Sat, 30 Mar 2024 00:00:00 GMT
• Position: Customer Support Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field Customer Care 
  

Job Responsibilities

• Address customer inquiries, reservations, and walk-ins with courtesy and efficiency


• Greet customers warmly and provide a positive first impression.


• Assist customers with billing inquiries and payment processing


• Monitor and maintain cleanliness in customer areas, including tables and restrooms


• Suggest additional menu items or specials to enhance the customer experience


• Promote add-ons or promotions to increase sales


• Develop creative materials for marketing campaigns


• Coordinate and oversee food photoshoots for promotional materials and social media


• Develop creative content for social media platforms.


• Conceptualize and plan creative events within the restaurant space


• Work closely with chefs to visually enhance the presentation of dishes


• Conduct research on various topics, gather data and compile results

Requirements

• Bachelor's Degree in Mass Communication, Marketing or a related field.


• Minimum of 3 years of experience in the food industry as a customer care representative


• Time Management


• Effective communication skill


• Tech Savvy


• Proximity to location is an advantage.