• Application Deadline:
• Position: Duty Agents


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Abuja , Edo , Enugu , Imo , Kwara , Lagos , Ondo , Oyo , Rivers


• City Ibadan , Owerri , Port Harcourt


• Job Field Aviation / Airline 
  

Job role

The Duty Agent is primarily responsible for managing check- in queue and ensuring customers get service promptly for all bookings & check- in related activities. This role reports to Duty Officer

• Answer inquiries regarding Green Africa Products


• Educate and enlighten customer on the new and existing products of the company


• Provide customers with travel suggestions and information sources and respond to enquiries


• Inform customers of essential travel information, such as travel times, operating terminal etc


• Fully trained on all aspects of Ticketing, fares, passenger services and Customer Relations


• Responsible for post-departure activities and front-line document


• Always seek to secure Customer Loyalty by providing exceptional service


• Resolution of Customer problems and ensuring that customers’ needs are met adequately


• Book reservations and issue tickets to customers if there is a requirement


• Plan route and compute ticket cost, using schedules and computer


• Make ticket booking, quote fare, and send to direct customers by email


• Prepare and forward daily sales report to the gLead at every close of shift


• Prepare customer invoices and accept payment


• Respond to enquiries


• Determines whether space is available on travel dates requested by customer


• Maintain accurate records and update PNR files


• Any other duties and functions assigned by the gLeads Airport Manager/ Duty Manager

Qualifications

• Bachelor's degree in any related field


• Creative and proactive personality with “can do” approach


• Exceptional Communication and Interpersonal skills


• Time flexibility and ability to travel


• High- level numeracy skills


• Strong ability to pay attention to detail