• Application Deadline: Sun, 7 Apr 2024 00:00:00 GMT
• Position: Client Relations Officer


• Job Type Full Time


• Qualification OND


• Experience 1 - 5 years


• Location Lagos


• City Yaba


• Job Field Customer Care 
  

Job Description/Requirements

Responsibilities:

• Serving as the main point of contact between clients and the company


• Creating plans and strategies to address client's business needs and goals


• Scheduling regular meetings and calls with clients to ensure they are satisfied with the products or services


• Acting as a liaison between clients and other departments, such as Marketing & sales or management


• Providing feedback and suggestions to improve the quality and performance of the products or services


• Helping the sales team to upsell or cross-sell additional products or services


• Monitoring and tracking relevant metrics, such as customer satisfaction, retention, and revenue


• Educating and training staff on customer service best practices and standards

Requirements:

• OND in business administration, marketing, or a related field Applicants must have a maximum of Ordinary National Diploma (OND).


• Appicants with higher qualification more than OND will be rejected outrightly


• Proven working experience in customer service, relationship management, or a similar role


• Excellent communication and interpersonal skills


• Ability to listen, empathize, and understand customer needs and expectations


• Problem-solving and negotiation skills


• Knowledge of the industry and the products or services offered by the company


• Proficiency in use of computer and phone for communication


• A customer-oriented and results-driven attitude