• Application Deadline: Fri, 22 Mar 2024 00:00:00 GMT
• Position: Restaurant Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• Job Field Hospitality / Hotel / Restaurant 
  

Job Summary

• Handle its fine dining restaurant


• Coordinating daily restaurant management operations.


• Delivering superior food and beverage service and maximizing customer satisfaction.


• Responding efficiently and accurately to restaurant customer complaints.


• Coordinate daily Front of the House and Back of the House restaurant operations.


• Deliver superior service and maximize customer satisfaction.


• Regularly review product quality and research new vendors.


• Organize and supervise shifts.


• Appraise staff performance and provide feedback to improve productivity.


• Estimate future needs for goods, kitchen utensils and cleaning products.


• Ensure compliance with sanitation and safety regulations.


• Manage restaurant’s good image and suggest ways to improve it.


• Control operational costs and identify measures to cut waste.


• Create detailed reports on weekly, monthly and annual revenues and expenses.


• Promote the brand in the local community through word-of-mouth and restaurant events.


• Recommend ways to reach a broader audience (e.g. discounts and social media ads).


• Train new and current employees on proper customer service practices.


• Implement policies and protocols that will maintain future restaurant operations

Requisite Qualifications / Experience

• B.Sc Degree in Business Administration; Hospitality Management or Culinary Schooling is a plus


• Minimum of 5 years experience in similar position

Required Skills / Attributes:

• Proven customer service experience as a manager


• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff.


• Proactive and keen eye for details


• Familiarity with restaurant management software, like hotelplus.


• Strong leadership, motivational and people skills


• Acute financial management skills


• Proficiency in the use of Enterprise wide software such as Hotelplus


• Good knowledge of MS Office/Excel and Power point.