• Application Deadline: Sat, 30 Mar 2024 00:00:00 GMT
• Position: Resident IT Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 5 years


• Location Lagos


• Job Field ICT / Computer 
  

Global Profilers is a Recruitment & HR Services firm specialized in recruitment in Africa; we are currently recruiting for the role of a Resident IT Engineer for our client, a company involved in using latest smart technologies to provide a wide range of next generation state of the art affordable solutions.

Key Responsibilities

• The Resident IT Engineer would have the following responsibilities:


• To learn and understand the Client’s Group IT Policies & Procedures.


• To ensure that Group IT Policies & Procedures are implemented and adhered to.


• Designing and installing computer hardware configurations as per the client Group IT Policies & Procedures.


• Installing & maintaining software and networking systems as per the client Group IT Policies & Procedures.


• Troubleshooting network and software issues and maintaining proper logs & reports of the same.


• Installing high-level software security systems as per client’s Group IT Policies & Procedures


• Ensuring security software is kept up to date as per Client’s Group IT Policies & Procedures


• Training staff on newly installed hardware and software systems.


• Daily, Weekly & Monthly Reports to be provided to Client Supervisor & to CIO.

Key Relationships

• CIO/MD’s


• Global Solutions


• Client Supervisor


• Group IT Manager & HOD


• Client’s Employees

Basic Requirements and Skills

• Minimum of 3 years of experience in Legal Department in Telecommunications Industry with a fair knowledge of laws & by laws of NCC and other communication agencies


• A graduate degree in Law


• NYSC Certified


• Fair Knowledge of Telecom Technologies:


• Internet Bandwidth & Leased Circuits,


• Smart Solutions & Internet of Things (IoT),


• Internet Broadband

Soft skills:

• Extensive knowledge of computer hardware systems.


• Familiarity with general OS systems, Enterprise, programming languages, and Office software.


• Knowledge of LAN and wireless networks.


• Ability to manage projects.


• Good communication skills.


• Ability to troubleshoot complex software and hardware issues.


• Knowledge of database and networking security systems.

Key Measurables:

• System Uptime


• Fault Management


• Total number of tickets and MTTR per ticket


• First Call Resolution (FCR)


• Inventory Management

Academic Qualifications:

• Minimum Graduate Degree in Science & Technology


• Relevant Certification in MCSE/CCNA


• Proficient in Microsoft Office and expert in MS Excel & MS PowerPoint


• Minimum of 2 years of experience as IT Executive/Manager at a large organization handling complex systems and networks. In depth knowledge of Microsoft OS, LAN, WAN, Data base.