• Application Deadline:
• Position: SME Relationship Officer (Snr Loan Officer)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• Job Field Finance / Accounting / Audit 
  

Qualifications

• Previous working experience as a Loan Officer for 5+ years


• BSC degree in finance, economics, or a similar relevant field


• Hands-on experience with computers and banking software


• Outstanding communication and interpersonal skills


• Customer orientation and sales competencies.


• Experience with mortgage loan software programs


• Communication skills


• Supervision skills to direct junior staff


• Sales skills to sell loan-processing services to customers


• Excellent organizational and time management skills.


• Knowledge of federal, state, and local levels of loan processing laws and regulations and ability to communicate these laws in a non-technical and conversational manner to others.

Job role

The primary focus of this role is to maximize revenue for MKOBO by proactively building a portfolio of quality risk assets and liabilities, and actively promoting and marketing MKOBO’s products and services while also ensuring the products are appropriately positioned and priced to be competitive.

• Assess customer needs, explore all options, and introduce different types of loans


• Develop referral networks, suggest alternate channels, and cross-sell products and services to accomplish quotas


• Build long-term, trusting relationships with customers.


• Ensure customer satisfaction at the highest possible level.


• Οperate in compliance with laws and regulations and adhere to lending compliance guidelines


• Maintain a positive working relationship with internal departments and external contacts


• Verifies the information provided on applications to obtain more information if missing data or mistakes are present


• Communicate with customers to help them choose the best mortgage loan they can afford


• Collects data from customers, such as their assets, salaries, debts, and employment status


• Review file documentation for missing or erroneous information


• Verifies information about applicant history with credit bureaus and other agencies so the lender can approve or deny the loan


• Remains aware of loan application deadlines and informs customers about them


• Complete loan contracts and counsel clients on policies and restrictions


• Maintain an active knowledge base of all of the organization’s loan products and an understanding of the qualifications required of each applicant


• To conduct direct marketing of the Company’s products and services to help maximize revenue.


• Prompt response to customer inquiries on products or existing account queries and effect satisfactory outcomes.


• Contribute to team effectiveness through participation and cooperation.


• Maintain and develop new customers account, and liaise with back office staff in processing new clients.


• Compile necessary documentation from customers to be submitted for review and approval.


• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.


• Contribute to team effort by accomplishing related results as needed.


• To organize activities relating to sales and marketing promotions that will help increase awareness and generate new business.