• Application Deadline: Mon, 25 Mar 2024 00:00:00 GMT
• Position: Operation Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Lagos


• City Lekki


• Job Field Administration / Secretarial 
  

Key Responsibilities

• Oversees the day-to-day operations of the business


• Supports CEO in strategy execution


• Responsible for enshrining a “service mindset” within employees


• Responsible for upholding service standards across all locations


• Ultimately responsible for managing customer experience across all touch points


• Oversees inventory management and bookings across platforms


• Develops and implements customer feedback mechanisms


• Develops and oversees implementation of service delivery initiatives (mystery shopping, customer satisfaction surveys, net promoter score, etc.)


• Develops customer experience reports


• Oversees resolution of customer complaints


• Vendor management (onboarding, evaluation, suspension, de-listing, etc.)


• Oversees sales reporting.

Requirements

• Interested candidates should possess relevant qualifications with 2 - 3 years experience.