• Application Deadline: Wed, 10 Apr 2024 00:00:00 GMT
• Position: Sales Support Coordinator


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Position Overview

• Sales Support Coordinator - Responsible for supporting our sales team and ensuring smooth operations within the sales and marketing department. This individual will play a key role in planning of sales offers and providing crucial support to help achieve our sales targets.

Key Responsibilities

SAP campaigns and activations execution:

• Local (market) sales programs conception and implementation


• Responsible for proof checking and translation of all print materials related to SAP campaigns.


• Supports internal information to sales team, customer service etc.


• Arrangement of rewards that must be sourced locally in the line with local (market)SAP plans.


• Close cooperation with local sales team: reporting and KPIs achievements.


• Terms and conditions preparation (if legally required)


• Constantly communicate with Sales Support Manager responsible for the market.

Sales Support print materials & code creation:

• Ownership and clear reconciliation of print budget


• Monitor and coordinate print run figures of SAP materials.


• Communication with print houses


• Third party documentation handling


• Full operation support of print and product codes creation

Data Analysis & Market Intelligence:

• Conduct market research to unearth customer preference and competitive trends in the direct selling and retails cosmetics space.


• Provide prompt data and guides to help the sales team to manage their networks.

Sales Monitoring and Reporting:

• Set clear SAP targets with the head of Marketing & Sales Support and monitor performance indicators.


• Support sales team by preparing weekly sales reports to be shared as Sales & Marketing meetings.

Communication:

• Coordinate with various internal departments, including operations, finance, IT, customer service to address customer needs and resolve issues.


• Develop ingenious content to drive interest and update of sales action programs at all company events and give excitement & uptake.

Inventory Management:

• Assist in managing inventory levels and product availability to meet customer demand


• Ensure to check product availability and plan SAP offers with available products.


• Track ongoing SAP campaigns, ensuring prevention of and urgent response to OOS situations on ongoing offers.


• Work with regional or global correspondences to choose compelling accessories that resonate with the local market.


• Work with local vendors where necessary to source for merchandising offers.


• Cooperation with other departments:


• Maintaining active contact with other departments of the company, engaged in the processes of creation and implementation of sales programs (customer service, logistics, finance etc.)

Success Factors Characteristics:

• The Sales Support Coordinator should be open and energetic and possess extraordinary creative and presentation skills.


• The ideal candidate should possess extensive experience in sales and customer service, with a deep understanding of best practices in both areas.


• You should have the ability to analyze and interpret sales metrics, demonstrating a goal-oriented mindset


• .The Sales Support Coordinator should be creative, which is necessary to create interesting sales action programs and trainings, strong teamwork, organizational planning and interpersonal skills are essential for success in this role. Skills and KnowledgePublic Speaking & Presenting


• A charismatic and convincing communicator orally and in writing, a polished public-speaker who relates well to the audience.

Training & Coaching:

• Ability to train/coach effectively leaders and consultants.

Communication Skills:

• Excellent verbal and written communication skills, demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization as well as with leaders and external providers.

Selling skills:

• A successful salesperson and negotiator, who is able to persuade others to “buy” ideas or products.

Creativity:

• Ability to create interesting and accurate content and offers.


• Independence and Self-confidence:


• Someone who is self-confident and can work independently, developing their own point of view and unafraid to express a divergent opinion.

Planning & Organizing:

• A structured operator and a good planner, who can successfully identify and organize relevant resources, and is a good time-manager

Teamwork:

• Ability to work efficiently with other departments and functions to drive effective results.

Qualifications & Experience

• Bachelor’s degree in marketing, or associate degree in relevant field a plus


• Proven work experience as a Sales Support Coordinator or Sales Support Associate.


• Hands on experience with Excel, Word, PowerPoint, Outlook, and ability to learn new sales support applications.


• English language proficiency.


• In-depth understanding of sales principles and customer service practices.