• Application Deadline: Fri, 29 Mar 2024 00:00:00 GMT
• Position: Supply Chain Analyst


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Procurement / Store-keeping / Supply Chain 
  

Job Summary

In this role, responsibilities include:

• Managing supply orders


• Coordinating with vendors for delivery dates


• Ensuring interdepartmental communication


• Monitoring delivery timelines


• Collaborating with Account Managers and Customers


• Reporting order performance to management


• Overseeing the flow of work from procurement to delivery


• Identifying process gaps, and maintaining clear communication channels.

Duties and Responsibilities

Order Processing:

• Responsible for receiving, reviewing, and accurately inputting customer orders into the system, ensuring availability of inventory, and collaborating with relevant departments or suppliers to expedite order fulfillment.


• Maintain meticulous records and documentation to facilitate efficient tracking and management throughout the fulfillment process.

Expediting:

• Monitor order status, identify potential delays, and proactively resolve issues to expedite order processing and delivery.


• Communicate effectively with suppliers, manufacturers, and logistics partners to ensure timely updates and coordination.


• Provide regular updates to internal teams and customers regarding order status and any changes to delivery schedules.

Order Fulfillment:

• Responsible for picking, packing, and shipping items accurately and securely according to customer specifications.


• Prepare shipping documentation and coordinate with shipping carriers or logistics providers.


• Perform quality checks to ensure products meet standards before shipping.


• Manage inventory levels, replenish stock as needed, and ensure orders are shipped on schedule to meet customer expectations.

Customer Relationship:

• Maintain regular communication with customers, addressing inquiries, providing updates on order status, and promptly resolving any issues or concerns


• to ensure customer satisfaction.


• Provide personalized service tailored to individual customer needs, solicit feedback to identify areas for improvement, and build strong relationships to


• foster loyalty and repeat business, with a primary focus on customer satisfaction throughout the order fulfillment process.


• Contact vendors for quotes, review offers, place orders, verify supplies, manage supply requisition, and communicate with suppliers to determine expected delivery dates and inform customers of potential delays.


• Ensure interdepartmental communication for improved coordination of productive operations.


• Monitor delivery timelines, check work quality against company requirements and specifications and ensure compliance with regulations.


• Collaborate with Account Managers and Customers for updates on delivery timelines.


• Compile, record and order performance and progress to management and key stakeholders.


• Responsible for monitoring the flow of work from supply procurement to actual product deliveries.


• Identify process gaps and consult with management to determine solutions.


• Maintaining a clear and open line of communication is crucial in this position.

Requirements

• Bachelor's Degree in Engineering or related fields


• Minimum of 2 years of supply chain, production, and process improvement experience


• Effective oral and written communication skills with a strong analytical mind.


• Excellent at working in a multicultural environment, with a good team-building spirit.


• Good attention to details


• Behavioural Competencies:


• Attention to detail.


• Calm and collected.


• Organized