• Application Deadline:
• Position: First-Level Support Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field ICT / Computer 
  

Role Overview

• We are looking for a proactive and self-motivated First Line IT Support Engineer to assist with the maintenance and day-to-day running of the Kuda Technology IT estate.


• Reporting to the Head of Technology Operations, the role holder will provide face-to-face support, as well as electronic/virtual support and communications.

Roles & Responsibilities

• As the 1st Line IT Support Engineer, you will be responsible for undertaking a varied range of system, networking and infrastructure activities with oversight from the Head of Technology Operations.

The responsibilities include but are not limited to:

• 1st line support about any user problem on both Mac and PCs, mobile devices in person, via phone and Slack


• Delivering in a fast-paced, rapidly changing environment


• Serve as the "go-to" person for internal users


• Account creation for new starters


• Management of users in G suite for your designated location


• Management of Email Groups


• Management of Google apps


• Continuous use of Jira and Confluence


• Management of ticket queues


• Management of assets, checking the availability of IT resources and necessary stock


• Updating and documenting processes


• Hands-on patching and tidying up cables, moving workstations, organizing IT-related stuff for staff etc


• Monitor systems performances and report with relevant information about eventual issues


• Assist with the delivery of periodical pieces of training on IT-related matters to all the staff at your designated location


• Help ensure the cyber security standards are always met


• Telephony and video conferencing


• Google collaboration tools


• Ability to perform confidently in client-facing situations as required


• Ability to maintain the highest level of confidentiality

Requirements

• Previous experience in an IT support role


• Previous experience in FinTech and/or Financial Services (desirable but not mandatory)


• Basic understanding of GDPR as it pertains to the role


• Good analysis, problem-solving and decision-making skills


• Able to quickly master new systems


• Detail-oriented and self-starter with strong written and interpersonal skills


• Ability to work independently, and demonstrable common sense


• Computer literate and proficient in standard office applications Word, Excel and Outlook


• Good interpersonal & communication skills


• Well organised with effective time and activity management skills


• Enthusiasm and willingness to continuously learn new things


• Goal orientated, able to meet and exceed goals


• Proactive with great organisation and time management skills


• Excellent attention to detail

Why join Kuda?

At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:

• Pension


• Competitive annual leave plus bank holidays


• Group life insurance


• Health insurance


• L&D training


• We are advocates of work-life balance and offer a 3 day per week remote working option