• Application Deadline:
• Position: Team Lead, Core Infrastructure (Information Technology)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 4 years


• Location Lagos


• Job Field ICT / Computer 
  

Job Responsibilities:

• Provide day-to-day support of networks and clients.


• Manage all network deployment projects.


• Manage all stages through to project closure.


• Manage business and project risks, and effective plan and risk assessment so that timescales and project costs are understood and underwritten by all the parties


• Identify, engage and successfully manage stakeholders.


• Build effective relationships and leverage on these to ensure the right outcome for the project and stakeholders.


• Develop detailed resource forecasts and estimates.


• Generate performance & availability reports.


• Maintain and ensure full compliance with all NOC processes and procedures.


• Identify and provide first-line support on all faults on the network in accordance with the companys standard operating procedure for fault escalation and management.


• Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators and ensure all customer SLAs are met.


• Ensure proper technical documentation of all network events throughout normal/shift cycles or operations.


• Answer all network support-related telephone calls and interface with internal/external customers on operational issues and related network events, using standard operating procedures.

Requirements Key Requirements:

• HND/BSC Computer Science, Electrical Engineering, Information Technology.


• 4+ years hands-on network project engineering experience.


• Professional Certifications: Mikrotik MTCRE (Mandatory), Cisco CCNP is complementary.


• Project Management Skills.


• Strong Knowledge of the Mikrotik platform.


• Good analytical and problem-solving skills.


• Hands-on experience with monitoring, network diagnostic and network analytics tools.